#20 Get a Sneak Peek at COS FSM – The Future of Field Service Management!

Psst! Get a sneak peek at our new COS FSM (Field Service Management) platform, which will launch next year. However, it’s already in action!

Field Service Management is essential to operating a fiber network. While Business Engine is already providing scheduling, work order management, and a field tech interface today, we're now complementing the platform with a top-notch standalone FSM platform that can be purchased as part of Business Engine or as a separate product.

The field service industry is rapidly changing, driving the need for smarter, more integrated solutions for dispatching, scheduling, and managing tasks in the field. COS FSM makes it easy to manage your technicians in the field. It presents them with the shortest route to the next customer and lets customers easily self-schedule their appointments based on area, field tech skills, and availability.

Here's how COS FSM will optimize your fieldwork:

• Support for any type of work orders: Define workflows tailored to your processes.
• Skill-based Assignments: Assign tasks based on field technicians’ skills.
• Geographic Allocation: associate technicians with certain field areas
• Customer Self-Scheduling: Let customers pick their preferred time slots.
• Advanced Scheduling Algorithms: Automatically optimize routes based on tech locations and travel times between jobs.

Quick Demo: Key Features in Action

1. Creating and Modifying Schedules: Fast, flexible, and simple.
2. Customer Self-Scheduling: Customers can pick the most suitable time with tech availability, but the actual installers are assigned closer to the appointment time, ensuring minimal drive time and efficiency.
3. On-site Task Completion: Techs can easily complete tasks in the field using their phone or tablet.

That’s your quick sneak peek! If you’re interested in learning more about this amazing new platform, don’t hesitate to connect!